Services
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Kelly Direct assembles, warehouses and ships merchandise and promotional products all over the world. We have managed thousands of fulfillment projects and shipped millions of items... More>>
Fulfillment
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Warehousing and Logistics
Kelly Direct manages dozens of highly-vetted fulfillment and freight companies in the US with millions of square feet of warehouse space and excellent resources in Mexico, Canada and Europe..... More>>
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Shipping and Supplies
Kelly Direct's volume discounts on shipping, packaging and other materials dramatically cut costs... More>>
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Management and Consulting
Kelly Direct applies decades of experience to manage individual projects, ongoing fulfillment programs and corporate-wide supply chain initiatives... More>>
What is fulfillment? |
“Order fulfillment” in the most general sense is the complete process from the point of sale to delivery of a product to the consumer. Also known as “product fulfillment” this refers to the services that a fulfillment company offers to store, receive the orders, package, and then ship the ordered item to the end consumer. Below are 15 crucial steps to order fulfillment.
The first three of these fulfillment services are detailed below:
A fulfillment company stores items until an order for the item comes in. Storage facilities can be prepared for perishable items, temperature sensitive items, or highly secure guarded storage. Fulfillment companies often charge a storage fee based on the product storage requirements, storage volume, and any special handling that may be required.
A fulfillment company will typically maintain and publish inventory counts as goods are shipped. Reporting systems are extremely sophisticated allowing for 365/24/7 online access for thousands of fulfillment reports.
“Pick and pack” is the process of selecting items currently being stored by the fulfillment company to prep for shipping. Once the fulfillment order data is downloaded, systems print out “pick lists” and “packing slips”. Fulfillment companies have employees known as "pickers" that will receive the order manifest. These "pickers" will then proceed in walk sequence to the pallet or bin and, using a RF system, “scan” the product against the pick list. The “pickers” then delivers the item to another employee known as a "packer" who double-checks the scan. The items are then placed in the appropriate size box with the fulfillment packing slip. |
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